April 8, 2009

Return to Me

We love it when you love what you buy from metrostyle, but we know that sometimes it isn't the right fit or style for you and you have to return it. It's just part of the business. Ever wonder if anyone cares if you return something? Well we do. I especially do.

I have been very busy lately compiling information for our Returns Team to review. We have gathered comments from the web, from return slips that customers have completed and even comments they have written on the return slips. We've even created a database to track these comments to see if multiple customers have issues with the same item. We have already pulled some items from stock to exam and try on our fit model tomorrow and compare them to the comments that have been submitted to us. It is a very big project and we are excited to be presenting some of our findings next week. Of course this is just a small portion of the larger project, but I wanted to share it with you as it is very important to me and the entire metrostyle team.

We want to make sure that we are providing you with garments, shoes and accessories at the highest perceived value at realistic prices. So, if you do have to return something, make sure that you fill in the reason and feel free to write a comment...I'll be reading them!